Need Help?    0330 900 9103 (01342 477 132)  
Monday - Friday: 08:30 - 17:00

*FREE delivery for orders over £50 * Subject to postal area. Please check delivery information.

Returns Policy


If for any reason you are not completely delighted with your purchase you can return it to us within 14 days of receipt for a refund/exchange. The product must be unused, undamaged, in its original packaging with all accompanying documentation.

How to return under the 14 days cooling off period:

  1. Contact our sales office on 0330 900 9103 for a returns form.
  2. Fill in the returns note and place inside your parcel.
  3. Make sure you include your order reference and the reason why you are returning the item(s). Please note special orders cannot be returned for credit or refund.
  4. Please make sure you retain your proof of postage/ tracking number.  In the event your item(s) are lost in the post you will need your proof of postage to claim from your chosen delivery provider. We are sorry but we do not accept any liability for missing items. We are sorry but return delivery costs are non-refundable.

How to return if the item(s) are faulty:

  1. Contact our sales office on 0330 900 9103 for a returns form. 
  2. Fill in the returns note and place inside your parcel.
  3. Make sure you include your order reference and the reason why you believe the item(s) is/are faulty. 
  4. Please make sure you retain your proof of postage/ tracking number.  In the event your item(s) are lost in the post you will need your proof of postage to claim from your chosen delivery provider. We are sorry but we do not accept any liability for missing items.
  5. The sales team will contact you once your returned item(s) has been received and will advise when your refund will be issued. They will also advise if your faulty item qualifies for a refund of your delivery costs.

This excludes cut cable and special order items.

We are sorry, but we can not accept any returns or issue any refunds without a completed returns form, which must be placed inside your parcel.

 

Ryness Electrical Supplies Ltd, Unit 5B Sovereign Way, Botany Trading Estate, Tonbridge, Kent, TN9 1RH - sales@ryness.co.uk