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Returns Policy


If for any reason you are not completely delighted with your purchase you can return it to us within 14 days of receipt for a refund/exchange. The product must be unused, undamaged, in it's orginal packaging with all accompanying documentation.

To arrange a return please contact our sales office using our Contact Form. Please make sure you include your order reference and the reason you are returning the item(s). Please note special orders cannot be returned for credit or refund.

Delivery costs back to us are not refundable unless there is a fault/damage with the item(s). If that is the case then we will arrange a collection at a suitable time to yourself. 

This excludes cut cable and special order items.

A completed Returns Form MUST BE included with any returned goods.  

Please contact our Sales Team via our Contact Form.  Please note that return requests will not be accepted via telephone.

Head Office - Ryness Electrical Supplies Ltd, 343 Kings Road, Chelsea, London, SW3 5ES - sales@ryness.co.uk